Effective Date: January 1, 2026
Last Updated: September 2026
This Privacy Policy explains how our digital media and streaming support platform collects, uses, and protects your personal information when you visit our website, submit an inquiry, or communicate with our support team via WhatsApp.
We only collect the minimal information necessary to deliver and support our digital streaming services:
Contact Information: Full name, phone number (WhatsApp), and email address provided voluntarily through our lead forms or direct chat.
Technical & Device Data: Device model (e.g., Smart TV, Firestick, Android Box, iOS), IP address, and browser type to ensure stream compatibility and troubleshoot technical issues.
Transaction Records: Details confirming your subscription term and activation date. (We do not process or store payment card details directly on our servers).
Your information is processed strictly for legitimate operational purposes:
Setting up and provisioning your 24-hour trial pass and active subscriptions.
Providing direct customer care, technical troubleshooting, and playlist installation guides via WhatsApp.
Delivering service updates, renewal reminders, and critical maintenance notices.
Ensuring network stability, preventing fraudulent access, and improving server routing performance.
If you are residing in Ireland or the European Economic Area (EEA), you are entitled to rights protected under the General Data Protection Regulation (GDPR), including:
The right to access the personal records we hold about you.
The right to request immediate correction or complete erasure (“Right to be Forgotten”) of your contact details.
The right to withdraw consent for messaging at any time simply by replying “STOP” on WhatsApp.
We do not sell, rent, or trade your personal data with third-party advertisers or external data brokers. Data is only shared with verified technical infrastructure partners (such as secure DNS and hosting networks) required solely to keep the service operational. We apply industry-standard SSL encryption across all web touchpoints.
Our website uses essential performance cookies and tracking tags (such as Meta Conversion API) to measure inquiry volume and optimize website loading speeds. You can disable cookies at any time via your browser settings.
If you have questions regarding this Privacy Policy or wish to request data deletion, please contact our support team:
WhatsApp Support: +44 7853 366372
Support Response: Available 24/7
